Your happiness and satisfaction come first! 💖
At AL ARABIC BRAND, we want every customer to feel valued, confident, and cared for. We know that sometimes things don’t go as expected, and that’s why we have made our Refund & Return Policy simple, clear, and stress-free.

---

1. Easy Returns – Because We Care About You

• You can return any item within 15 days of receiving it.

• To be eligible for a return, the product must be:

  • Unused and in perfect condition

  • In its original packaging

• Items that are personalized, customized, or made-to-order are non-returnable, unless they arrive damaged or defective.

• We want your return experience to be smooth, fast, and worry-free.

Tip: Always keep your product packaging safe until you are fully satisfied.

---

2. Hassle-Free Refunds – Fast & Reliable

• After we receive your returned item, our team will inspect it carefully.

• We will notify you within 3 business days whether your return is approved.

• If approved, your refund will be processed to your original payment method within 7–10 business days.

• Shipping fees are non-refundable, except when the product is damaged, defective, or incorrect.

Pro Tip: Refunds may take a few additional days depending on your bank or payment provider, but we promise to keep you updated every step of the way.

---

3. Damaged or Incorrect Items – We’ve Got You Covered

• If your order arrives damaged, broken, or different from what you ordered, please contact us within 48 hours.

• Send us a photo of the damaged or incorrect item to help us process your request faster.

• We will either:

  • Replace your item with the correct product

  • Or refund your full payment, including shipping costs

We promise to make it right quickly, so you don’t have to worry.

---

4. How to Return – Step by Step

1. Contact Us:

   • Email: ehsankundi17@gmail.com

   • Phone / WhatsApp: +92 311 9412498

2. Provide Details:

   • Your order number

   • Reason for return or issue

3. Pack Your Item:

   • Use original packaging if possible

   • Ensure the item is securely packed to avoid damage during shipping

4. Ship Back:

   • Use a reliable courier or postal service

   • Keep your tracking number safe for reference

Pro Tip: Always use a tracked shipping service for a safe and smooth return.

---

5. Important Notes – Please Read Carefully

• Tracking: Keep your return tracking number until your refund is complete.

• Shipping Fees: Unless the item is damaged or incorrect, return shipping fees are not covered.

• Refund Timeline: Refunds are processed after inspection. Your bank or payment provider may take additional days to reflect the refund.

• Customer Support: Our support team is always ready to answer your questions and help with your return.

---

✨ Our Promise – Shop With Confidence

At AL ARABIC BRAND, we care about every single customer.

• We believe shopping should be fun, stress-free, and secure

• Your satisfaction is our top priority

• We strive to make your experience smooth, friendly, and memorable

💖 Because at AL ARABIC BRAND, we don’t just sell products – we build trust and happiness!